Skip to main content

Project management needs people management skills

I am still very surprised about the huge amount of focus that is put on general project management skills, and processes, and tools, and the limited attention that people management skills get.

What happens when the PM has no people management skills? quite a lot actually:
- attracting people to the project becomes very hard, as the line managers say no to letting their people handle other stuff
- keeping the people on the project remains as well as challenge
- conflicts inside the team grow unseen until they become uncontrollable
- project meetings become wars
- deadlines slip
- people blame each other

A climate of distrust is thus created, and instead of a productive environment for already difficult customers, the PM will also have to firefight each and every conflict.

As I was mentioning in a prior post, while the PMP certification will not bring as a guarantee that the PM knows how to manage people, it does force every candidate to read through the Human Resource Management Chapter, at pay closer attention to planning, acquiring, developing and managing the project team.

Recognizing the growing importance of people management, the PMBoKoutlines all these processes in Chapter 9, and goes in quite a lot of detail about how to manage the project team, adding more information in the 2008 edition compared to the previous ones.

I would outline here the addition of the Forming/Storming/Norming/Performing/Adjourning stages, which was not described in the past versions, as well as the bigger space reserved for Conflict Management.

And one major update, that I have just noticed: Interpersonal skills made it as a specific T&T for Manage Project Team.

As with a body of knowledge, the information that you find here is only a starting point for going more in-depth when it comes to people management. This is one of the reasons why I've re-started this blog, actually - knowing how to handle the various human typologies is not an easy task, and researching into the ways of communication and collaboration with each of them is essential.

We should of course avoid putting people into boxes - I've been through quite a lot of trainings, and we were asked to do some tests, based on which we've got an assessment saying that you are like that, and in this situation you would react in this way, and this is how others should work/communicate with you. Interesting enough, as time goes by, the results tend to change, the preferences update, and what worked yesterday does no longer work today - so one has to adapt again and again.

Coming back to my initial thought - it is good to know all processes for correctly managing a project, but there is still something more needed: a constructive approach to managing people, flexibility (or should I call it "openess") in communication and in style - without losing focus of your values, and of the goals of the project team: to take the project through a successful journey.

So manage the project work properly, and master the people skills!

Comments

Popular posts from this blog

[Goal driven] A technique that has (almost) nothing to do with tomatoes

I know a lot of theory about time management, techniques, ways of organizing yourself and so. And I am sharing my knowledge with others as well. But the most rewarding part comes from actually applying these techniques myself. For example – using the Pomodoro technique has given me the joy of achieving significant progress in just a small amount of time. Imagine a bright red, glossy tomato-shaped kitchen timer sitting on a clean wooden desk. Its rounded surface gleams under soft daylight, with a small green stem on top, mimicking the look of a real pomodoro. Around its circumference, bold white numbers mark the minutes, with a simple arrow indicator showing the current countdown. The timer’s dial is currently set to 25 minutes, signifying the start of a focused work interval. Nearby, a notebook and pen suggest readiness for productivity, while the timer’s classic wind-up mechanism adds a tactile, satisfying element to the scene – a perfect embodiment of the Pomodoro technique in ...

[Management lessons] When the Best Plans Fail: Lessons from a troubled launch

A few months ago, my team was gearing up to launch a new automation tool for case assignment - a project that is key for the future, and also were we spent so much energy into. We spent weeks identifying scenarios, testing in a dev environment, and reflecting on potential issues. We wrote crystal-clear documentation and worked with a rockstar team of developers, testers, and communicators. We thought we had every base covered. But when launch day arrived, chaos ensued. The tool hit snags that never showed up in testing - edge cases we hadn’t anticipated. Worse, some team members seemed blindsided by the changes, despite our efforts to keep everyone in the loop. It was a classic “complex failure,” as Amy C. Edmondson describes in her book Right Kind of Wrong: The Science of Failing Well . Complex failures, Edmondson explains, aren’t the result of one person’s mistake or a single oversight. They happen in intricate systems where multiple factors - technology, human behavior, and unexpe...

[VUCA world] For Leaders: Empowering Teams Through Chaos

In a VUCA world—Volatile, Uncertain, Complex, and Ambiguous—leadership isn’t just about steering the ship; it’s about inspiring your crew to navigate the storm together. Rapid technological shifts, economic unpredictability, and evolving workplace expectations challenge even the most seasoned leaders. Yet, these challenges also present opportunities to innovate, connect, and grow. How can you empower your teams to thrive in this dynamic landscape? Drawing from my experience guiding people through turbulent times, I’ve outlined four strategies that blend clarity , agility , simplification , and trust with over-communication, innovative solutions, and emotional intelligence . These are the keys to transforming VUCA’s chaos into a catalyst for success. 1. Over-Communicate for Clarity in Volatility Volatility creates unease, but clear, consistent communication anchors teams . Leaders must over-communicate—repeating key messages, sharing context, and aligning actions with purpose. This isn...
I am a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.