Project Management, initiative, leadership

As we cross the halfway mark of the year, I’ve taken a moment to pause and review the past six months. This isn’t just a routine check-in - it’s a deliberate effort to ensure I’m still focusing on what matters most, both personally and professionally. The first half of the year often flies by in a blur of tasks, deadlines, and routines, but without periodic reflection, it’s easy to drift off course. That’s why I’m sharing a simple framework that’s helping me realign my efforts for the second half of the year - and I hope it inspires you to do the same. Here’s the process : I start by asking myself three key questions to gain clarity and reset my focus: ❓ What am I still doing that’s no longer effective? It’s easy to cling to habits, projects, or strategies that once worked but no longer serve me. Identifying these allows me to let go and make space for what’s truly impactful. 🧭 Where am I overcomplicating tasks that could be simplified? Complexity can creep in unnoticed, draining tim...

A few months ago, my team was gearing up to launch a new automation tool for case assignment - a project that is key for the future, and also were we spent so much energy into. We spent weeks identifying scenarios, testing in a dev environment, and reflecting on potential issues. We wrote crystal-clear documentation and worked with a rockstar team of developers, testers, and communicators. We thought we had every base covered. But when launch day arrived, chaos ensued. The tool hit snags that never showed up in testing - edge cases we hadn’t anticipated. Worse, some team members seemed blindsided by the changes, despite our efforts to keep everyone in the loop. It was a classic “complex failure,” as Amy C. Edmondson describes in her book Right Kind of Wrong: The Science of Failing Well . Complex failures, Edmondson explains, aren’t the result of one person’s mistake or a single oversight. They happen in intricate systems where multiple factors - technology, human behavior, and unexpe...